Privacy Policy

Last updated: February 2026

1. Who We Are

Alpen Table is a product of Take a Seat Ltd., a company incorporated in Zürich, Switzerland. In this policy, "we", "us", and "our" refer to Take a Seat Ltd.

Take a Seat Ltd. acts as the data controller for the personal data processed through the Alpen Table website and reservation platform.

Contact us at: team@alpentable.com

2. What Data We Collect

We collect the following categories of personal data:

  • Account data: name, email address, and password when you create an Alpen Table account.
  • Reservation data: guest names, email addresses, phone numbers, party size, reservation date and time, and any special requests or notes provided at the time of booking.
  • Billing data: subscription plan and payment information processed securely through our payment provider. We do not store full card details on our servers.
  • Usage data: pages visited, features used, device type, browser, and IP address collected through server logs and analytics tools.

3. How We Use Your Data

We use the data we collect to:

  • Provide, operate, and improve the Alpen Table platform.
  • Allow restaurant operators to manage reservations and communicate with guests.
  • Send booking confirmations and reminders to guests.
  • Process subscription payments and manage billing.
  • Respond to support requests and troubleshoot technical issues.
  • Comply with legal obligations under Swiss and European Union law.

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP):

  • Contract performance: processing necessary to provide the reservation service you or your business has requested.
  • Legitimate interests: improving our platform, preventing fraud, and maintaining security.
  • Legal obligation: retaining records required by Swiss commercial and tax law.
  • Consent: for any optional communications such as product newsletters, which you may withdraw at any time.

5. Who We Share Data With

We do not sell your personal data. We may share data with:

  • Restaurant operators: guest reservation data is shared with the restaurant that the guest is booking at.
  • Service providers: trusted third-party companies that help us operate our platform (e.g., cloud hosting, email delivery, payment processing). These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
  • Legal authorities: where required by law or to protect our legal rights.

6. International Data Transfers

Our infrastructure is hosted within the European Economic Area (EEA). Where data is transferred outside the EEA or Switzerland, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:

  • Account data is retained for the duration of your subscription and deleted within 90 days of account closure upon request.
  • Reservation data is retained for up to 3 years to support dispute resolution and legal compliance.
  • Billing records are retained for 10 years as required by Swiss commercial law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request that inaccurate or incomplete data be corrected.
  • Deletion: request deletion of your personal data, subject to legal retention obligations.
  • Restriction: request that we limit how we process your data in certain circumstances.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to processing based on our legitimate interests.
  • Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at team@alpentable.com. We will respond within 30 days.

9. Cookies and Tracking

We use the following categories of cookies:

  • Essential cookies: required for the platform to function (e.g., session authentication). These are always active and do not require your consent.
  • Advertising cookies (Google Ads): set by Google LLC to measure the performance of our advertising campaigns and to understand how visitors arrive at our website. These cookies may collect your IP address and browsing behaviour. They are only loaded after you give your consent. Google's privacy policy is available at policies.google.com/privacy.

When you first visit our website, a cookie banner will ask for your consent to advertising cookies. You can change your preferences at any time by clicking the cookie settings link in the footer.

10. Security

We apply industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your personal data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes by email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Complaints

If you believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority:

  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC) — www.edoeb.admin.ch
  • EU residents: the data protection authority in your country of residence.